Frequently Asked Questions
What is the Melz Mumz Difference?
Melz Mumz has become a leader in the Homecoming Mum Business because of the high quality and standards of our product and customer satisfaction. Our goal is to make sure you LOVE your mum or garter. Nothing less than amazing leaves our door and we take great pride in all of our work. Owner / Head Designer Melissa Ansley actually designs every mum. We try to offer more top quality options and unique designs than others. Our goal has been to bring the homecoming business to a new higher level of detail and quality so you get your money's worth always!age Questions" button.
I have no idea where to start or what to order!
LET ME HELP!! Once you decide what size you are ordering, my order forms are super easy to use and will walk you through step by step to make ordering a great experience without forgetting any details! More questions or prefer to order by phone or in person? - Use my contact us form to coordinate. Not sure what size to buy or what is appropriate for what class? See my blog VintageScrapping-All About Mums to answer any questions you might have about what size to order.
What is the difference between Basic, Classic, Deluxe and MEGA?
The biggest difference between categories is the size and the items included.
- Our Classic Homecoming Mums and Garters are a traditional, simpler, elegant but more economical option. They are beautiful the way they are and come with many great options to add as well. Our classic mums have more items and design to them than most other mum makers "deluxe" versions and definitely beat a craft store mum any day! Melz Mumz goal was to offer beautiful mums and garters for every budget without sacrificing quality!
The Deluxe Homecoming Mums and Garters are more traditional style but with tons of extra items included. These have more braids, trinkets, bells and specialty ribbons and are sure to amaze anyone. They are rather substantial in size and are a perfect option for a cherishable keepsake. These already have lots of stuff on them but offer some great options without breaking the bank! A deluxe would NEVER disappoint anyone and you will be shocked at how much amazing you get for your money! You won't find ANYTHING this amazing for the money ANYWHERE!! The Deluxe category is our most popular. Look at our photo album to see how beautiful detailed our deluxe category is!
The MEGA Homecoming Mum and Garter category speaks for itself. MEGAs are your over the top extravagant award winning mums. For lack of better words they are simply just WOW!! They have so many handmade and custom items you won't see anywhere else. MEGAs are truly impressive in size and design and they ALWAYS get lots of attention when on display. You won't find ANYTHING like these amazing mums ANYWHERE ELSE! If you want something out of this world - then that is a MEGA! If you look through our photo album you will see many examples of each category which might help you determine what would best suit what you are looking for.
Do you have models I can come see?
Yes, I have many models that can be viewed by appointment only. I do not have a store front but I do have mum and garter models and examples of items available to put on them. Please use contact us form to inquire about a time or call 972-821-1196 and leave a message and we will get back with you shortly. Please note that during the middle of mum season it may take us longer to respond or set an appointment based on homecomings that week.
I don't have a date yet or what if my date changes? What do I do?
Well this is an easy one - let me know! I can add or change a person's name on the mum up until the day you pick it up!!
Can I ask for custom designs, specific items or themes for my mum/garter or submit my ideas?
YES!!! Please do! I want to make sure that you LOVE your mum or garter and that it is exactly what YOU want! We can make most anything you want! Please use the detail box on order form to specify anything you want added or made. You will be contacted in response. You may always ask in advance by using the contact us form as well. WE CAN MAKE JUST ABOUT ANYTHING!!!
When is the deadline for ordering a mum or garter?
How do I pick up my mum or garter?
We are located in Highland Village right off 407 on border of Flower Mound. WE DO HAVE AN IRVING PICK UP LOCATION NOW MONDAYS AND TUESDAYS BETWEEN 9 AM AND 4 PM. You will select your pick up date at time of order. We will coordinate a time closer to pick up date. PICK UPS ARE SUNDAY, TUESDAY, WEDNESDAY & THURSDAY BETWEEN 5:30 PM AND 10:30 PM. We will coordinate the pick up time with you. If you need to pick up at a different time it will be by appointment only, please communicate this on your order form or contact us form. If these options do not work, we do offer shipping for a fee, please see shipping details below in FAQs. We are 4 miles north of Flower Mound High School, 2 Miles North of Marcus High School, 2 Miles West of Lewisville High School, 5 Miles NW of Coppell High School, 12 Miles NE of Grapevine High School, 14 Miles NE of Colleyville Heritage High School, 16 Miles NE of Southlake Carroll High School, 11 miles West of The Colony High School, 17 Miles West of Plano West High School.
How can I get a RUSH request and does it cost extra?
Senior Extras surcharge?
The additional extras for seniors is optional if you want additional senior items such as senior garland, additional senior trinkets, stickers and more. So they come with more stuff on them! You do have the option of not adding the extra senior items. It will still have a ribbon with senior on it and a few senior trinkets, but not the extra senior items.
Do you charge extra for sports trinkets, band, drill team and other themes?
ON DELUXE AND MEGA - NO WAY! We don't charge extra for all those little items one by one! The only additions in price are the extras listed under the mum details. No surprises!! FOR BASIC MUMS OR BASIC GARTERS THERE IS A CHARGE FOR ANY ADDED THEME.
Can I cancel my order or get a refund?
Due to the custom nature of these products we are unable to issue refunds or exchanges. Cancellations can only be made within 24 hours of initial order (except for RUSH orders - no cancellations allowed.) You must receive a confirmation of your cancellation for it to be valid. After 24 hours the deposit is non refundable.
Can I make a change on my mum or garter - such as a name, etc?
YES!! In most circumstances we will be able to accommodate you with minor changes such as the name change of a date, etc. You must contact us to discuss any changes.
Do I have to pay in full when I order?
A deposit is all that is required at the time of order. An order will not be accepted until deposit is paid. If deposit is not made within 12 hours of placing order, order will be cancelled. If you do not receive a confirmation email from me that I received your order and deposit, then it has not been received. Balance must be paid before or at the time of pick up. NON REFUNDABLE. THE ORDER FORM WILL NOT SUBMIT WITHOUT PAYING DEPOSIT THROUGH PAYPAL. Please be patient, once you hit submit on the form sometimes it takes a minute for you to be rerouted to paypal. You will receive a paypal invoice for balance. You may pay balance anytime before or at the time of pick up. Balances can be paid through paypal invoice directly or by cash or credit card in person. Please let us know if you need to make deposit via any other method.
What are my payment options?
You can pay through paypal, pay cash in person, or use a credit card for phone orders or in person. Phone orders will require additional information for security purposes. Orders that require shipping must be paid in full before item can ship.
We are able to ship items! SHIPPING CHARGES ARE BASED ON SIZE OF MUM/GARTER. PLEASE SEE ORDER FORM FOR DETAILS. (This price covers Fed Ex Home Delivery with delivery confirmation and insurance. It also covers the boxes which are custom made to fit our mums and garters.) If item needs to be shipped, we need an additional 5 days on the ordering time. This allows for us to ship Monday of the week of Homecoming to make sure your mum or garter is delivered in time. We have the mum boxes custom made to fit and they are bubble wrapped to keep safe. IF YOUR ITEM REQUIRES SHIPMENT PLEASE LET US KNOW WHEN YOU PLACE YOUR ORDER. We will ship no later than the Monday the week of your homecoming date. Fed Ex Home Delivery has a 1 day delivery in the state of Texas. I insure the packages and will notify you of the tracking number once it is mailed. Once sent we are not held liable for any packages delayed outside of our control.